Classic look in timeless colors. Styles that can be dressed up or down. Premium product with superior underfoot cushioning.
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Online Security
All transactions are secured. The website is provided with an SSL encryption system to protect personal and payment data. We do not sell or ship any items ordered through the Site directly to anyone we know to be under the age of 18. We will not collect and personally identifiable information (e.g. name, address, telephone number and e-mail address), also referred to herein as "personal information", about you unless you provide it to us voluntarily.
Standard Delivery
Customers can expect to have their correctly completed order delivered within 2-4 working days, depending on the final destination. A business day is Monday through Friday, excluding weekends and public holidays.
For your protection all parcels will require your signature upon delivery.
We suggest delivery to a home or business address where someone is available to sign for delivery during business hours.
We use a variety of carriers. Depending on your order quantity and shipping address. Promise you of safe shipping and right items. These include: USPS, UPS, TNT, DHL, Fedex and Sodexi etc. The orders usually are dispatched within 24 hours from the order date. After the goods are dispatched, we will provide you a tracking number for tracking online immediately. It is arrival you in 4-10 days. If you did not receive shipping notification letter, please check your mail box or contact us.
Late deliveries
If you have not received your order within the expected delivery timeframe specified please contact us.
Cancellations
If you wish to cancel your order, please email us immediately. Cause that we process all orders as quickly as possible within 24 hours after orders placing, so we are not always able to cancel an order after it is placed. Hope you can understand in this key point. Thank you!
Returns Policy & Process
We recommend you utilize registered post as we does not take responsibility for items not received if a customer attempts to send an item to us via non registered post.Please allow 10 days from the day you return your product for your account to be credited or your exchange product to be redelivered.
Unfortunately, we cannot accept returns that were not purchased online or through our retail stores. We cannot exchange product for a style not within our online product range.
Faulty Items
Items will be inspected by our Product Assessments team and if the item is deemed to be faulty due to manufacturing or defect, we will replace or refund free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.
If You Change Your Mind
We are not unable to accept items that have had the tags removed, have been customized, worn or washed. Change of mind returns only apply to items in a resalable condition. Additional re-delivery freight charges will not apply for replacement items.
Incorrect Colour
We will cover the re-delivery charges if the colour item you received is not what you initially purchased. As customers can appreciate however, colours shown on an internet exchange may not be an exact match to the physical goods, therefore the colour shown is for illustrative purposes only.
Refunds on Shipping and Handling Charges
If we made a mistake and sent you the wrong order, or if you received a damaged product, we will refund shipping and handling charges to your paypal or credit card. A copy of your order invoice may be requested for proof of purchase.
Shoe Size Chart and Conversion
Shoe/Width Sizing
To ensure the right fit, please refer to the size chart, width offerings, and sizing tips below.
For Rockport Men＊s, we offer these widths: M (medium), W (wide), XW (extra wide), XXW (extra-extra wide), and N (narrow).
For Rockport Women＊s, we offer these widths: M (medium), W (wide), XW (extra wide), and N (narrow).
For Dunham, we offer these widths: D (medium), 2E (wide), 4E (extra wide), 6E (extra-extra wide), and B (narrow).
For Cobb Hill, we offer these widths: M (medium), W (wide), XW (extra wide), and N (narrow).
| Men's Footwear |
| US/CA |
Europe |
UK |
JP |
MM |
| 5 |
37.5 |
4.5 |
23 |
230 |
| 5.5 |
38 |
5 |
23.5 |
235 |
| 6 |
38.5 |
5.5 |
24 |
240 |
| 6.5 |
39 |
6 |
24.5 |
245 |
| 7 |
40 |
6.5 |
25 |
250 |
| 7.5 |
40.5 |
7 |
25.5 |
255 |
| 8 |
41 |
7.5 |
26 |
260 |
| 8.5 |
42 |
8 |
26.5 |
265 |
| 9 |
42.5 |
8.5 |
27 |
270 |
| 9.5 |
43 |
9 |
27.5 |
275 |
| 10 |
44 |
9.5 |
28 |
280 |
| 10.5 |
44.5 |
10 |
28.5 |
285 |
| 11 |
45 |
10.5 |
29 |
290 |
| 11.5 |
46 |
11 |
29.5 |
295 |
| 12 |
46.5 |
11.5 |
30 |
300 |
| 12.5 |
47 |
12 |
30.5 |
305 |
| 13 |
47.5 |
12.5 |
31 |
310 |
| 14 |
49 |
13.5 |
32 |
320 |
| 15 |
50 |
14.5 |
33 |
330 |
| 16 |
51.5 |
15.5 |
34 |
340 |
| 17 |
53 |
16.5 |
35 |
350 |
| 18 |
54 |
17.5 |
36 |
360 |
| 19 |
55 |
18.5 |
37 |
370 |
| 20 |
56 |
19.5 |
38 |
380 |
|
|
|
|
|
|
|
|
|
|
| Women's Footwear |
| US/CA |
Europe |
UK |
JP |
MM |
| 5 |
35 |
2.5 |
22 |
220 |
| 5.5 |
35.5 |
3 |
22.5 |
225 |
| 6 |
36 |
3.5 |
23 |
230 |
| 6.5 |
37 |
4 |
23.5 |
235 |
| 7 |
37.5 |
4.5 |
24 |
240 |
| 7.5 |
38 |
5 |
24.5 |
245 |
| 8 |
39 |
5.5 |
25 |
250 |
| 8.5 |
39.5 |
6 |
25.5 |
255 |
| 9 |
40 |
6.5 |
26 |
260 |
| 9.5 |
41 |
7 |
26.5 |
265 |
| 10 |
41.5 |
7.5 |
27 |
270 |
| 10.5 |
42 |
8 |
27.5 |
275 |
| 11 |
42.5 |
8.5 |
28 |
280 |
| 11.5 |
43 |
9.0 |
28.5 |
285 |
| 12 |
44 |
9.5 |
29 |
290 |
| 13 |
45 |
10.5 |
30 |
300 |
| 14 |
46 |
11.5 |
31 |
310 |
Sizing Tips
-
Your heel should fit snug with no slipping. The midfoot of the shoe under your arch and over the top of your foot should be snug but not tight. You should have enough room in the toe box to wiggle your toes. Our shoes are made to fit directly out of the box. They do not need to be broken in.
-
People are more than twice as likely to buy a shoe that is too small than too big. Clues that your shoes are too small or narrow include - foot cramping or "falling asleep" or the formation of blisters and calluses between or on your toes.
-
Feet typically get bigger with age. We encourage you to have your feet measured every year. Women's feet often become a half-size (or more) larger after pregnancy.
-
Your left and right feet may differ in length or width as much as a full size. Be sure to measure and try shoes on both feet, and always buy shoes to fit your larger foot.
-
While the incremental enlargement/reductions between the sizes and widths are industry standards not every manufacturer starts with the same measurement for their model size.
-
Rockport and Cobb Hill use the same Brannock Device measurement along with several taped forefoot volume measurements as a starting point for both men＊s and women＊s shoes.
